Return & Refund Policy
RETURN & REFUND POLICY
Effective Date: 14 August 2026
1. NO COD
Cash on Delivery (COD) is NOT AVAILABLE.
All orders must be paid through the online payment methods provided on the website.
2. GENERAL RETURN POLICY
We follow a limited-return policy.
A customer cannot request a return solely because they changed their mind, ordered the wrong product, no longer require the product or simply do not prefer the product after delivery, unless the relevant product listing expressly provides a return facility.
This policy does not remove or restrict remedies available under applicable consumer law for defective, damaged, deficient, wrong, missing or materially different products.
3. DAMAGED PACKAGE
If the parcel is visibly damaged, crushed, torn, opened, wet or tampered with at delivery:
- Photograph the package immediately.
- Record a continuous unboxing video before opening it.
- Clearly record the shipping label and package condition.
- Notify us as soon as possible.
4. EMPTY BOX OR MISSING PRODUCT
If the parcel is delivered but the ordered product is missing, contact us promptly.
Please provide:
Order number Shipping-label photograph Photographs of the complete package Unboxing video, if available Photographs or video showing the contents received Description of the missing item
Do not discard the outer packaging or internal packing materials until the complaint has been investigated.
We will investigate the shipment using available order, packing, courier and delivery records.
If our investigation establishes that the product was not supplied, an appropriate remedy such as replacement or refund may be provided, subject to applicable law and the circumstances of the case.
5. WRONG PRODUCT
If you receive a product different from the product ordered, contact customer support promptly.
After verification, an appropriate remedy such as replacement or refund may be provided where applicable.
6. DEFECTIVE PRODUCT
If a product is defective or does not function as represented, contact customer support with details of the issue.
Depending on the product and applicable warranty or manufacturer terms, the resolution may involve troubleshooting, repair, replacement, refund or manufacturer warranty support.
7. UNBOXING VIDEO
An unboxing video is strongly recommended for every shipment and particularly important for claims involving empty boxes, missing items, physical damage, tampering, wrong products or broken products.
The video should ideally start before the package is opened and continuously show the package, shipping label, opening process and contents.
The absence of an unboxing video may make investigation more difficult, but it does not by itself waive or extinguish any statutory consumer rights that cannot legally be excluded.
8. CHANGE-OF-MIND RETURNS
Unless expressly stated on the relevant product page, change-of-mind returns are not offered for reasons including dislike of the product, ordering the wrong product, selecting the wrong specification, finding another product preferable or no longer requiring the product.
9. REFUNDS
Where a refund is approved, it will normally be processed through the original payment method or another legally permissible method.
The time taken for the refund to appear may depend on the payment gateway, bank or financial institution.
10. CANCELLED ORDERS
If we cancel an order after successful payment and a refund is due, the applicable refund will be initiated through the relevant payment channel.
11. NON-DELIVERY
If an order is not delivered due to circumstances attributable to the seller or logistics process, contact us for investigation and an appropriate resolution.
Customers must provide accurate delivery information and remain reasonably available for delivery attempts.
12. FRAUDULENT CLAIMS
Claims involving intentionally false information, manipulated evidence, product substitution, returned items different from those supplied or other fraudulent conduct may be investigated and rejected where legally permissible.
13. CONSUMER RIGHTS
Nothing in this Return & Refund Policy is intended to exclude or limit any right or remedy that cannot legally be excluded under applicable Indian law, including applicable consumer-protection and e-commerce laws.
14. BUSINESS DETAILS
Pandala Maheshwari Ibrahimpatnam (Khalsa), Rangareddy, Telangana – 501506, India MSME / Udyam Registration: UDYAM-TS-09-0035999 Trade License: TL.No.1039/TL/2026