Shipping Policy
SHIPPING POLICY
Effective Date: 14 August 2026
1. SHIPPING INFORMATION
We aim to process and dispatch confirmed orders within the processing time displayed on the relevant product page or during checkout.
Dispatch and delivery times may vary depending on product availability, destination, courier service and circumstances beyond our reasonable control.
2. DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address, including:
Full name House/flat number Street/locality City/town State PIN code Valid mobile number
Incorrect or incomplete address information may result in delivery failure or delay.
3. COD
Cash on Delivery (COD) is NOT AVAILABLE.
All orders must be paid online using the payment options available on the website.
4. SHIPPING CHARGES
Applicable shipping charges, if any, will be displayed during checkout or on the relevant product page before the order is placed.
5. ORDER PROCESSING
Orders are normally processed after successful payment confirmation.
Orders may be delayed where payment confirmation is pending, product information requires verification or circumstances outside our reasonable control affect fulfilment.
6. TRACKING
Where tracking information is provided by the courier, the customer may use the tracking information supplied by us to monitor shipment progress.
7. DELIVERY ATTEMPTS
The courier may make delivery attempts according to its operational procedures.
Customers should remain available at the delivery address and provide accurate contact information.
Repeated failed delivery attempts caused by an incorrect address, unavailable recipient or refusal to accept the parcel may result in the shipment being returned to the sender.
8. DAMAGED OR TAMPERED PACKAGE
Customers should inspect the package when delivered.
If the package appears damaged, opened, crushed, wet, tampered with or otherwise suspicious, the customer should:
Take photographs of the package; Record an unboxing video before opening; Record the shipping label; Notify the courier/delivery personnel where possible; Contact us promptly.
9. EMPTY BOX OR MISSING PRODUCT
If the package is received empty or the ordered product is missing, contact customer support promptly.
The customer should retain the complete packaging and provide available photographs, videos, shipping-label details and order information.
We may investigate packing records, shipment weight, courier records and other available information before determining the appropriate resolution.
10. DELIVERY DELAYS
Delivery dates are estimates and may be affected by weather, natural events, public holidays, strikes, courier disruptions, incorrect addresses, government restrictions, force majeure or other circumstances outside our reasonable control.
11. NON-DELIVERY
If tracking indicates an issue or an order is not delivered within a reasonable period, contact customer support with your order number.
We will investigate with the relevant logistics provider and provide an appropriate resolution where applicable.
12. ADDRESS CHANGE
An address-change request may be accepted only if the order has not already been dispatched and if the requested change can reasonably be accommodated.
After dispatch, the customer may need to coordinate with the courier subject to the courier's rules.
13. REFUSED DELIVERY
Customers are advised not to refuse delivery merely because they have changed their mind.
Where a shipment is refused and returned to the seller, any refund or further action will be handled according to the applicable Return & Refund Policy and applicable law.
14. CONSUMER RIGHTS
Nothing in this Shipping Policy is intended to exclude or restrict any consumer right or statutory remedy that cannot legally be excluded under applicable Indian law.
15. BUSINESS DETAILS
Pandala Maheshwari Ibrahimpatnam (Khalsa), Rangareddy, Telangana – 501506, India MSME / Udyam Registration: UDYAM-TS-09-0035999 Trade License: TL.No.1039/TL/2026